MILINEN / FAQS
Answers before you order.
Shipping, tracking, cancellation and returns information from the current MILINEN policies.
Which countries do you ship to and how long does it take?
Products can be shipped to most countries, with the exception of Ukraine in the current policy. Free shipping is offered over €60 to most countries. The listed process time is 1–2 weeks; delivery depends on the carrier and destination.
Which carriers are listed?
The shipping policy lists DPD for most normal-size and weight products, expedited express for specified small pieces, and EMS for big but light products.
How can I track my order?
After shipment, we send an email with a tracking number. Track your parcel at 17track.net or email [email protected] for help.
Can I cancel an order?
An order can be cancelled free of charge within 24 hours. Once shipped, it cannot be cancelled; the policy states that insisting on cancellation after shipment may incur a 30%–50% charge.
Can I change an order?
Order information such as colors, dimensions, shipping address or telephone number can be changed within 24 hours. If the order has shipped, it cannot be modified.
What is the return window?
The return policy says a return may be requested within 14 days of receipt, with the product unused, in original packaging and with accessories. Return shipping costs are excluded.
Which products are excluded from returns?
The policy excludes customized products, accessories such as light bulbs, and large orders of the same product defined there as three or more of the same product.
How do I contact MILINEN?
Email [email protected]. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (GMT+8).
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